Privacy Policy

Last updated: September 1, 2026

NestHarbor ("we", "us", or "our") operates a residential rental and sales marketplace across the United States and Canada. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website and services. By using NestHarbor, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties:

• Account & contact details — name, email address, phone number, and password when you create an account.
• Identification & eligibility — the details you submit to verify your identity, such as government-issued ID, job status, and income information, which are required before you can reserve a property.
• Transaction details — inspection fees, upfront payments, down payments, and the payment method you select. We do not store full card numbers on our servers.
• Usage data — pages viewed, listings saved, search filters, device type, browser, IP address, and approximate location.
• Communications — messages you send to our support team or our AI assistant, including chat transcripts.

2. How We Use Your Information

We use the information we collect to operate and improve NestHarbor, including to:

• Create and manage your account and provide the services you request.
• Process inspection fees, payments, and installment plans.
• Verify your identity and eligibility, and prevent fraud.
• Send you notifications about your account, bookings, and messages (but never login or logout notifications).
• Respond to your questions and provide customer support.
• Personalize listings, recommendations, and promotions.
• Comply with legal obligations and enforce our Terms of Service.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our site is used. When you first visit NestHarbor, we show a consent banner that lets you accept all cookies or continue with essential cookies only.

• Essential cookies — required for the site to function, such as remembering your cookie choice, your favorites, and your session. These cannot be switched off.
• Preference cookies — remember choices you make, such as your preferred city or filters.
• Analytics cookies — help us understand which pages and listings are most useful so we can improve the experience.

You can change or withdraw your cookie consent at any time by clearing your browser's local storage for this site, which will cause the consent banner to appear again on your next visit. Most browsers also allow you to block or delete cookies through their settings.

4. How We Share Information

We do not sell your personal information. We may share it with:

• Service providers — payment processors, email delivery providers, and hosting partners who help us operate the platform.
• Property partners — landlords, agents, and sellers involved in a transaction you initiate.
• Legal authorities — when required by law or to protect the rights, safety, and security of NestHarbor and our users.

5. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

6. Data Security

We use industry-standard safeguards, including encryption in transit and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work hard to protect your data and to notify you of any incident as required by law.

7. Contact Us

If you have questions about this Privacy Policy or your personal data, contact our privacy team through the Contact page or by email at privacy@nestharbor.com.